Refund and Exchange Policy


Refunds and exchanges are available only for unused and unaltered products. Once a product has been used or package opened no refunds or exchanges will be given.  Because of the variables in application and care of hair extensions it is not possible to guarantee how long extensions will last. Vision recommends practicing application techniques and following all care instructions for best results.

Returns: All full price hair extensions, adhesives, kits and hair care products can be accepted as a return within 30 days after receipt of order provided they are unused or altered and in their original packaging. All returns are subject to a 15% restocking fee. Please E-mail or call before returning any merchandise to receive a RMA #. Returns will not be processed without a Return Merchandise Authorization Number (RMA#) which must be written on the outside of the package.

A $10 shipping fee may be deducted on returned items if free shipping was used for the original order.

Clearance items and Special Order items are not returnable.

Free Gifts are to be returned, their value will be deducted from the return if not.

Replacement and Exchange: If the hair is not what was expected or products are damaged during transit, call or e-mail within 15 working days from the date you received the goods. No restocking fees charged for exchanged or damaged items.

The customer is responsible for shipping charges for replacement or exchanged items. Returns must be received before sending replacements. We do not refund the original shipping charges nor do we reimburse return shipping charges. No COD shipping charges accepted.

No returns, credits or refunds on clearance items, special order items or samples.


Contact Info:


Mail returns to:

Vision Hair Extensions, 3304 Wrightsville Ave, Wilmington, NC 28403