Return and Exchange Policy
Return and Exchange Policy
Refunds and exchanges are available only for unused and unaltered products. Once a product has been used or package opened no refunds or exchanges will be given. Because of the variables in application and care of hair extensions, it is not possible to guarantee how long extensions will last. Vision recommends practicing application techniques and following all care instructions for best results.
Returns: All full price hair extensions, adhesives, kits and hair care products can be accepted as a return within 30 days after receipt of order provided they are: unused, unaltered, and in their original packaging. All returns are subject to a 5%-15% restocking fee. Please Call or E-mail vhe@visionhairextensions.com before returning any merchandise to receive an RMA #. Returns will not be processed without a Return Merchandise Authorization Number (RMA#) which must be written on the outside of the package. A $10 shipping fee may be deducted on returned items if free shipping was used on the original order. Clearance items, Ready-to-Wear items and Special-Order items are not returnable.
Replacement and Exchange: If the hair is not what was expected, or products were damaged during transit; call or e-mail within 15 working days from the date you received the goods. No restocking fees will be charged for exchanged or damaged items. The customer is responsible for shipping charges for replacement or exchanged items. Returns must be received before sending replacements. We do not refund the original shipping charges, nor do we reimburse return shipping charges. No COD shipping charges are accepted.
Clearance Items: No returns, credits or refunds on clearance items or samples are accepted.
Ready-to-Wear Items: No returns, credits or refunds on Ready-to-wear Items (Clip-ins, toppers, etc) are accepted.
Contact information: Email: vhe@visionhairextensions.com
Phone: 910-769-1792
Return Address: 1625 S 17th St, Suite 103, Wilmington, NC 28401