Frequently Asked Questions
Looking for free hair extension instructions and info?
When will I receive my order?
We ship the majority of our online orders through UPS. We ship through USPS for orders to Alaska, Hawaii and selected orders under $100. After placing an order online, you will receive a tracking number in your email by 4:00 EST on the day that it is shipped. You can also see tracking numbers by logging into your account. We ship Monday to Friday with exceptions for national holidays. All orders received by 3:30 PM Eastern Time will be shipped out the same day.
Please see our Shipping Policy for more information on policy and expected delivery times.
Can I return or exchange my extensions?
As long as the hair extensions are not used and the package is not damaged you may be able to return or exchange them within 30 days. Ready to wear hair products such as clip-in hair extensions are not returnable.
See Our Return and Exchange Policy for more information.
Color matching - How can I get the best hair extension color match?
The best way to match your client’s or your hair is by purchasing a color ring. We sell hair extensions for several companies and they all have their own color ring. If you have just one ring we can match from that if you give us a call.
We also have several color rings from companies we don't sell, including Great Lengths, to help with matching from their rings.
You can also text us some pictures of your hair from different angles and lighting, we can help match for you. Text: 910-742-4895.
If you want to purchase a color ring you can always return it for 100% credit towards future orders. More matching information here.
What hair extension length should I get?
The longer the extensions are the higher the price. so if price is a concern shorter is better. For most people 16" or 18" is long enough. Lynn wrote an article about picking out the right length.
How many hair extensions should I buy?
The amount of extensions you need depend on the thickness and length of the hair they are being applied to. We have a great article about How many hair extensions should I buy?