Refund and Exchange Policy

Returns: All full price hair extensions, adhesives and hair care products can be accepted as a  return within 30 days after receipt of your order provided they are unused or altered and in their original packaging. Products are subject to a 15% restocking fee.  The restocking fee will be waived if the return is used towards an exchange or future order credit.  Please call prior to returning merchandise.  Returns will not be accepted without prior authorization and the package will be refused.  Return Shipping charges are the responsibility of the customer. Replacement shipping will be charged to the customer.

Replacements: If products are damaged during transit please contact us within 3 working days from the date you received the goods. Please retain all products, packing material and boxes for claim purposes as all shipments are insured. You will be instructed if a shipment requires investigation. Please return the damaged items within 15 days from date of invoice with the authorization.

The customer is responsible for shipping charges. To receive your new item we must receive your merchandise first before we can send out a replacement.  We do not offer refunds on the original shipping charges nor do we reimburse return shipping charges.  No COD shipping charges accepted.

There are no returns, credits or refunds on wholesale orders or clearance items. We inspect all orders before shipping.